Frequently Asked Questions
Frequently Asked Questions
Getting Started
A VoIP (Voice over Internet Protocol) dialer app allows you to make phone calls over the internet instead of traditional phone lines. This technology enables us to offer high-quality international calls at significantly lower rates than conventional telephone services
Getting started is simple:
1. Download the app from your device’s app store
2. Register using your phone number
3. Verify your account via SMS
4. Add credit to your account
5. Start making calls
No, our app works on any modern smartphone. You only need:
– An internet connection (Wi-Fi or mobile data)
– iOS 12.0+ or Android 6.0+
– Sufficient storage space for the app (approximately 50MB)
Calls & Quality
We provide HD voice quality calls using advanced VoIP technology. Call quality is comparable to or better than traditional phone calls, provided you have a stable internet connection of at least 100 Kbps.
Call quality issues usually stem from:
– Weak internet connection
– Network congestion
– VPN usage
– Outdated app version
Try switching to a stronger Wi-Fi connection or moving to an area with better reception to improve call quality.
A typical voice call uses approximately:
– 1MB per minute on standard quality
– 2MB per minute on HD quality
We recommend having an unlimited data plan or using Wi-Fi for extended calls.
Account & Billing
You can add credit through multiple payment methods:
– Credit/Debit cards
– PayPal
– Google Pay
– Apple Pay
– Bank transfer
– Local payment methods (varies by region)
– Interac e-Transfer (Canada)
– Cash payments (varies by location contact our sales: sales@ericalltelecom.com)
The minimum recharge amount varies by region:
– USD: $4.99
– Other currencies: Equivalent to approximately $4.99 USD
Credits remain valid for 12 months from the date of your last recharge. Making a new recharge extends the validity of your entire balance for another 12 months.
Your current balance is always visible on the app’s main screen. You can also:
– Check detailed usage history in the app
– Enable low balance notifications
– View transaction history in your account settings
Technical Support
Try these troubleshooting steps:
1. Check your internet connection
2. Restart the app
3. Update to the latest version
4. Clear the app cache
5. Restart your device
If problems persist, contact our support team.
No, an internet connection is required to make calls. However, you can:
– Pre-load your contacts while online
– View call history offline
– Check rates offline
– View your balance offline
The app updates automatically through your device’s app store. To manually update:
1. Open your device’s app store
2. Search for our app
3. Tap “Update” if available
Security & Privacy
Yes, we implement multiple security measures:
– End-to-end call encryption
– Secure data storage
– Regular security audits
– No call recording or monitoring
Yes, the app works worldwide wherever internet access is available. However, some countries may have restrictions on VoIP services. Check local regulations before traveling.
We use bank-grade security measures:
– PCI DSS compliant payment processing
– Encrypted payment data transmission
– Secure third-party payment processors
– No storage of complete card numbers
– Regular security assessments
Business Users
Yes, we provide special features for business users:
– Volume discounts
– Multiple user management
– Detailed billing reports
– Custom rate plans
– Priority support
Contact our business team for more information.
Yes, we offer customized solutions at your request
Rates & Coverage
Calls are charged per minute, with:
– No connection fees
– No hidden charges
– Billing in 1-minute increments
– Real-time balance updates
– Automatic call cutoff at zero balance
Rates vary based on:
– Local termination costs
– Network quality requirements
– Regulatory requirements
– Market competition
– Volume of calls to the destination
Yes, we provide:
– Volume-based discounts
– Special rates for popular destinations
– Promotional offers for new users
– Loyalty rewards for regular users
– Bundle package rates
Contact & Support
We offer multiple support channels:
– In-app chat support
– Email support
– Online help center
– Whatsapp
– Social media support
Support is available 24/7 in multiple languages.
We process refunds for:
– Failed calls
– Service interruptions
– Accidental purchases
– Unused credit (subject to terms)
Contact support within 30 days of the transaction for refund requests.
