Privacy Policy
Your Trust. Our Commitment to Privacy.
Effective Date: September 14, 2025
Last Updated: September 14, 2025
1. About This Policy
This Privacy Policy describes how Ericall Telecom VoIP Communication Services Corporation ("Ericall Telecom," "we," "us," or "our") collects, uses, protects, and discloses your personal information when you use our mobile application and international calling services.
Our Contact Information:
Company: Ericall Telecom VoIP Communication Services Corporation
Address: 301-731 5th Avenue, New Westminster, BC V3M 1X8, Canada
Phone: 604-653-7570
Email: info@ericalltelecom.com
Business Registration: BC1309439
2. Information We Collect
2.1 Personal Information
- Phone Number: Your mobile phone number for account registration and service provision
- Device Information: Device type, operating system, unique device identifiers
- Account Information: Username, registration details, payment information
- Usage Information: Call logs, call duration, destination numbers, service usage patterns
- Location Information: General location for service optimization (not precise GPS tracking)
2.2 How We Collect Information
- During Registration: Phone number verification via SMS authentication
- Service Usage: Automatically when you make calls or use app features
- Payment Processing: Through secure payment processing systems
- Customer Support: When you contact us for assistance
3. How We Use Your Information
3.1 Service Provision
- Account verification via SMS authentication
- Processing international calls through our secure routing network
- Enhancing call quality and user experience
- Providing technical assistance and resolving issues
3.2 Business Operations
- Processing transactions and maintaining payment records
- Detecting and preventing unauthorized use
- Meeting regulatory requirements under CRTC, PIPEDA, and other applicable laws
3.3 Communication
- Important updates about your account or services
- Promotional offers (only with your consent)
4. Information Sharing and Disclosure
4.1 Service Partners
We share your information only with carefully selected, trusted technology partners who help us provide services:
- SMS authentication provider (for account verification)
- International call routing partners
- Billing and platform management providers
- Softphone technology provider
- Customer support and service operations systems
- Secure payment processors
4.2 Legal Requirements
- CRTC regulations, court orders, and legal proceedings
- Valid requests from law enforcement authorities
- Emergency situations to protect safety and prevent harm
4.3 Business Transfers
In case of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
5. Data Protection and Security
5.1 Security Measures
- Data transmission and storage encryption
- Limited employee access on a need-to-know basis
- Regular audits and security assessments
- Partners who maintain appropriate security standards
5.2 Data Retention
- Account information is retained while your account is active
- Call records are retained for 7 years as required by CRTC regulations
- Payment information retained as required by financial regulations
- Deleted accounts: information removed within 30 days of closure
6. Your Privacy Rights
Under PIPEDA and BC PIPA, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Request transfer of your information (portability)
- Withdraw consent for marketing communications
How to Exercise Rights:
Email: info@ericalltelecom.com
Phone: 604-653-7570
Mail: 301-731 5th Avenue, New Westminster, BC V3M 1X8
We will respond within 30 days of receiving your request.
7. International Data Transfers and Protection
7.1 Data Storage Location
Your personal information is primarily stored and processed in Canada using Canadian-based secure data centers whenever possible.
7.2 Limited International Processing
Some processing may occur outside Canada only when absolutely necessary for:
- Completing your international calls
- Secure payment processing
- Service reliability through backup systems
7.3 Your Data Protection Guarantee
When international processing is necessary, we ensure:
- Strict contracts with partners
- Limited purpose use
- Encrypted transmission and storage
- Data minimization principles
- No permanent storage by international partners
7.4 International Processing Standards
- Partners must maintain appropriate privacy safeguards
- International partners operate under secure agreements
- All processing remains subject to Canadian privacy law
- Partners have limited access to only necessary information
- Your rights are always maintained under Canadian law
8. Cookies and Tracking
Our website and mobile app may use:
- Essential cookies (for basic functionality)
- Analytics (to improve service performance, anonymized)
- Preferences (to remember your settings)
You can control cookies through your browser or device settings.
9. Children’s Privacy
Our services are not intended for users under 18. We do not knowingly collect information from minors. If discovered, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy to reflect:
- New features or service modifications
- Changes in privacy laws or regulations
- Business structure or partner changes
We will notify you of significant changes via email or app notification.
11. Complaints and Privacy Commissioner
If you have concerns about our privacy practices:
- First: Contact us at info@ericalltelecom.com
- Federal: Privacy Commissioner of Canada
- Provincial: Office of the Information and Privacy Commissioner for BC
12. Consent
By using our services, you consent to:
- Collection and use of information as described in this policy
- Sharing with service partners for service provision
- International transfers as necessary for service delivery
Marketing consent: Separate opt-in required for promotional communications.
Contact Us
Privacy Questions or Concerns:
Ericall Telecom VoIP Communication Services Corporation
Privacy Office
301-731 5th Avenue
New Westminster, BC V3M 1X8
Canada
Phone: 604-653-7570
Email: info@ericalltelecom.com
Website: www.ericalltelecom.com